Operational Technology Support Center

Network downtime for critical communication infrastructure can cause costly production stoppages and safety risk. True North Solutions Operational Technology Support Center (OTSC) provide cybersecurity and proactive network monitoring to ensure your network remains fully functional and optimized. Remote network support is provided through IMS wireless manager.

IMS Wireless Manager

IMS Wireless Manager is FTP Solutions’ flagship product that provides the capability to visualize mobile network and fleet data through a “single pane of glass” view. Through True North’s partnership with FTP Solutions, we provide our mining customers the ability to deploy Wireless Manager to gain greater insight into their operations.

By remotely monitoring with IMS, our experienced engineers and technologists always have eyes on your network. This ensures that problems can be identified before they occur and when issues do arise they can be remediated quickly.

FAST SCADA

MAP

Canada Wide Licensing

Cybersecurity Preventative Maintenance Services

To prevent defensive decay of cybersecurity measures, True North offers managed cybersecurity preventative maintenance services that are delivered through the OTSC. These services are typically focused to our automation customers where patches and updates must be carefully validated prior to implementation. The timing of maintenance services is compliant with IEC-62443.

Flexible Support Models

OTSC support is fully customizable based on client requirements and can include a follow-the-sun model (facilities in True North’s Calgary office and FTP’s Perth, WA facility) to provide a cost-effective means for extended-hours or 24/7/365 support.

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